PRIVACY DISCLOSURE
Crownstone Legal Support recognises the importance of
maintaining the confidentiality, integrity, and security of
personal information obtained in the course ofproviding
administrative, operational, documentation, and support-related services.
This Privacy Disclosure outlines the manner in which information may be collected, stored, used, disclosed, retained, and otherwise managed by Crownstone Legal Support in connection with enquiries, consultations, website interactions, support services, referrals, communications, and associated business activities.
By accessing this website, communicating with Crownstone Legal Support, submitting documentation, or otherwise engaging with any services provided, you acknowledge and agree to the terms contained within this Privacy Disclosure.
Collection of Information
Crownstone Legal Support may collect personal, identifying, financial, medical, evidentiary, technical, transactional, and/or other information reasonably required for the purpose of assessing, preparing, organising, managing, facilitating, or supporting enquiries and matters presented by individuals, businesses, legal representatives, or third parties.
Such information may include, without limitation:
- Full names and contact details
- Residential, postal, or business addresses
- Identification and verification documents
- Dates of birth and personal particulars
- Correspondence and communication records
- Claim-related information and supporting documentation
- Medical records, reports, invoices, and evidentiary material
- Insurance information
- Employment and financial information
- Electronic metadata and technical website usage information
- Any additional information voluntarily provided to Crownstone Legal Support
Information may be collected through telephone communications, electronic correspondence, online submissions, consultations, referrals, third-party communications, publicly available sources, or documentation otherwise provided to Crownstone Legal Support.
Purpose of Collection and Use
Information collected by Crownstone Legal Support may be used for purposes including, but not limited to:
- Responding to enquiries and communications
- Conducting preliminary assessments and reviews
- Preparing, compiling, and organising documents and information
- Facilitating administrative and operational support services
- Maintaining records and internal file management systems
- Liaising with clients, insurers, experts, legal practitioners, consultants, or third parties where authorised or reasonably necessary
- Assisting with referrals to solicitors or professional service providers
- Improving internal systems, procedures, and operational processes
- Complying with legal, regulatory, contractual, or professional obligations
- Protecting the lawful interests of Crownstone Legal Support
Crownstone Legal Support reserves the right to retain, review, process, and utilise information for legitimate business and operational purposes to the extent reasonably necessary and permitted by applicable laws.
Disclosure of Information
Personal and confidential information may be disclosed to third parties where reasonably necessary for the provision of services, operational support, referrals, administration, compliance requirements, or related business activities.
Third parties may include:
- Solicitors and legal practitioners
- Barristers and consultants
- Medical experts and healthcare providers
- Insurers and claims representatives
- Government agencies and regulatory bodies
- Service providers, contractors, and technology platforms
- Professional advisors and consultants
Crownstone Legal Support does not sell personal information to unrelated third parties for commercial marketing purposes.
Where information is disclosed to third parties, Crownstone Legal Support may take reasonable steps to ensure such parties handle information in a confidential and appropriate manner; however, Crownstone Legal Support accepts no responsibility or liability for the independent acts, omissions, conduct, storage practices, systems, or security measures of third parties.
Data Storage and Security
Crownstone Legal Support may store information electronically, digitally, physically, remotely, through cloud-based systems, external software platforms, communication applications, or third-party storage providers.
Reasonable administrative, technical, and operational measures may be implemented to assist in protecting information against unauthorised access, misuse, loss, disclosure, alteration, interference, or destruction. However, no method of transmission, storage, or electronic communication can be guaranteed to be entirely secure or free from risk.
Accordingly, Crownstone Legal Support makes no representation, warranty, or guarantee regarding the absolute security, integrity, reliability, or protection of information transmitted electronically or stored through digital systems.
Transmission of information to Crownstone Legal Support is undertaken at the user’s own risk.
Website Usage and Electronic Communications
This website may utilise cookies, analytics tools, server data, metadata collection, or other technological functions to improve website functionality, performance, operational analytics, user experience, and administrative management.
Information collected through website interaction may include IP addresses, browser information, device identifiers, session activity, location-related data, usage statistics, and other technical information.
Electronic communications transmitted via email, website forms, messaging applications, social media platforms, or other online systems may not be secure, confidential, uninterrupted, or error-free. Crownstone Legal Support accepts no liability arising from delays, interception, corruption, unauthorised access, system failures, malware, cyber incidents, or transmission errors associated with electronic communications.
Retention of Information
Crownstone Legal Support may retain information, records, correspondence, and documentation for such period as considered reasonably necessary for operational, administrative, legal, regulatory, evidentiary, insurance, risk management, compliance, dispute resolution, archival, or business purposes.
Information may continue to be retained notwithstanding the completion, discontinuance, withdrawal, referral, or closure of a matter.
Limitation of Liability
To the maximum extent permitted by law, Crownstone Legal Support disclaims all liability arising directly or indirectly from:
- Reliance upon website content or communications
- Unauthorised access to information
- Electronic transmission risks
- Data breaches, cyber incidents, or technological failures
- Third-party conduct or systems
- Delays, inaccuracies, interruptions, or loss of information
- Use of external platforms, software, or communication systems
Nothing contained within this Privacy Disclosure constitutes legal advice, creates a solicitor-client relationship, or guarantees confidentiality protections equivalent to legal professional privilege.
Amendments
Crownstone Legal Support reserves the right to amend, modify, update, or replace this Privacy Disclosure at any time without prior notice. Continued use of the website or services following any amendment constitutes acceptance of the revised terms.
Contact
For privacy-related enquiries, communications, or requests, please contact:
Crownstone Legal Support
📧 info@crownstonelegalsupport.com.au
🌐 Crownstone Legal Support